How to Fix Panel Communication Failure on the 2GIG Edge Panel

Power Cycle to Correct Communication Failure:

There are a number of reasons why the 2GIG Edge panel may experience broadband communication failure. If your system experiences a communication error, please see below for how to correct this issue.

Most communication failures can be resolved by a quick power cycle to your device.

To do this, you will want to completely power down the system, disconnect the device from the power outlet and remove the battery for at least 2 minutes.

1. Disconnect the transformer from the power outlet. Remove the four screws that secure the back panel, and then carefully remove the back cover from the panel.

2. Carefully detach the power cable from the battery to be replaced.

3. Take hold of the battery, and carefully detach it from the panel.

Note: You may need to apply a reasonable amount of force to separate the battery from the adhesive that holds it in place.

4. Peel off the adhesive strip from the back of the new battery.

5. Replace the battery or insert the new battery, and attach the power cable.

6. Replace the back cover.

Additional Considerations if Power Cycle Did Not Resolve the Issue:

Have you recently experienced a power outage?

The battery which powers your panel during a power outage may need time to recharge fully before there is enough power for the cellular module to communicate. Please allow up to 24 hours for the trouble to pass.

Are there other issues with the power source?

Ensure your panel is powered by an outlet that is not connected to a switch (GFI Switch Outlet) and that it is securely connected to the outlet, and that the outlet is supplying power. You may test the power supply by plugging another device into the outlet.

Is there a potential for signal interference?

Large metal objects and appliances that generate radio frequency can interfere with signaling. Wall materials may also pose an issue. It is best if your system is located near an exterior wall, above ground (not in a basement), and not in the middle of a large structure (like an interior closet far from exterior walls.)

Could there be a failure connecting your panel to broadband?

Wi-Fi connectivity may fail with the carrier or locally at your router. To ensure your panel is connected to Wi-Fi, you can reference these instructions for steps to get connected: GC3 - Program Wi-Fi. If you are certain the user name and password are correct, it is recommended that you try to reboot your router.

Could the issue be a temporary cellular outage in your area?

If there’s an interruption of cell service in your area, your system’s communication could be impacted.

If you rely upon, or recently relied upon, a landline for your system to communicate, text Brinks Home at 469.513.8685 to upgrade your panel with the ability to communicate via cellular services. With cellular communication, you get access to remote arming and disarming from your phone. Also, this enables you to transform your home with smart automation devices like remote cameras, thermostats, lights, and door locks.