Most connection issues are caused by low WiFi signal strength

1. Check WiFi signal strength at Alarm.com customer website at www.alarm.com/login then press VIDEO

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2. Press SETTINGS

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3. Select Skybell at the drop-down box

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4. Press VIDEO DEVICE INFO

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5. Press REFRESH TO LOAD VALUE

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6. Signal strength should be above 80%, if not try moving WiFi router closer to the Skybell if possible

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For more assistance with troubleshooting your Skybell, visit the Skybell comprehensive support center.