How to deal with a Pending Firmware Upgrade Failure on Your 2GIG Edge Panel

Summary: This article explains what the "Pending Firmware Upgrade Failed" message on your GC Edge panel means and what you need to do to resolve it. You will learn why this error occurs and how to get the required assistance.

Table of Contents

Common Terms

GC Edge
The security and automation control panel installed in your home.
Firmware
The essential software that is permanently programmed into your device to make the hardware function correctly.

Troubleshooting

Pending Firmware Upgrade Failed

This message indicates that your GC Edge panel attempted to download and install a required software update but was unsuccessful. This can happen for various reasons, including a temporary disruption in communication.

To resolve this issue, your system requires advanced troubleshooting that must be performed by a technician. Please contact us to get this resolved.

Further Assistance

Our Customer Success Specialist Technicians are ready to assist you with the failed firmware upgrade. Please contact us for help. You can call us at 469-513-8685 or text us at 469-513-8685.