How to Update Your Customer Portal Password

Follow the steps below to recover a lost password or to update your password for the Brinks Home™ Customer Portal.

1. From the Customer Portal login screen, select the Forgot password? button located above the sign in button or click here to open the password reset page in a new browser window.





2. Enter the email address under which your account is registered. If you have lost access to this email, you will need to re-register with a new email address.





3. An email will be sent from [email protected]. Retrieve the verification code to input in the next step.





4. Enter the verification code, then select Verify Code.





5. Once verified, select Continue to enter your new password.



Reference the below password requirements when creating your new password.

• • Must be at least 8 characters long
• • Must contain a lowercase letter
• • Must contain an uppercase letter
• • Must contain a number or special character

If you experience trouble receiving your email or need further assistance, you can text a Support Representative any time at 469.513.8685.