Your Brinks Home Bill
Receiving Your Statements
Statements can be received through the mail for a monthly fee, or you can opt to receive your statements electronically.
If you are registered for electronic statements, you can expect to receive reminders by email monthly, but if your email filters are strict the reminder may be directed to spam or junk mail. Please check these folders or text 469.513.8685 for assistance with white listing emails from Brinks Home.
To sign up for electronic billing, see our how-to article here.
Viewing Your Statements Online
Instructions for viewing your statements online are below for both the Brinks Home™ Mobile App as well as the Brinks Home Customer Portal on a desktop browser.
If you are already logged into our Customer Portal, you can click here to open a new browser window on our payment history page directly.
Downloading Your Statement Using the Brinks Home Mobile App
To find your statements in the app, follow the steps below:
- Log in to the Brinks Home App.
- Tap on Menu (the 3 lines in the upper left corner), then select My Account.
- Tap on Billing from the tabs at the top of the screen, then scroll down to select Statements.
- Select the statement you wish to view from a list of recent statements. Follow your device's prompts to download and open a PDF copy of your statement.
Downloading Your Statement Using the Customer Portal
To find your statements in the Customer Portal, watch the video instructions or follow the steps below:
- Log in to the Brinks Home Customer Portal here.
- Click on Billing from the tabs at the top of the screen, then scroll down to select Statements.
- Select the statement you wish to view from a list of recent statements. Follow your device's prompts to download and open a PDF copy of your statement.
Review Your Statement Details
The example statement shown below can be referenced for statements received via mail or electronically.
Whether you receive your statements by mail or electronically, your bill will include common elements, which are detailed below.
- • Customer Number: you can find your customer number in the center of the gray box. This can be used to identify your account when communicating with a Support Representative or when you first register for the Customer Portal.
- • Payment Due Date: located in the center-right of the gray box, this is the date when your payment is due, and if you are signed up with AutoPay, this is the date your payment will be drafted.
- • Total Due: appearing just below the gray box on the right side of the statement, this is the amount due on your due date.
- • 24-hour Monitoring: this line on your bill is for continuous monitoring of any signals that might be sent from your system to the Brinks Home monitoring station throughout your contract period or month-to-month service.
- • Cost Recovery Fee: not associated with your monthly monitoring rate, this fee recovers costs associated with the monitoring and maintenance of your system, including overall changing technology, such as 2G and 3G communications that are being phased out.
- • Tax: this amount varies between municipalities.
- • Additional Equipment: equipment charges when items are ordered or added during a technician visit.
- • Past Due Balance: any amount previously charged that is remaining on your account.
- • Credits: any positive balance, refunds, or credits issued to your account.
- • Permit Charges: if applicable, charges for permits.
- • Technician Charges: if applicable, charges resulting from a technician visit.
Itemized Details
Other Potential Charges