ADC-VDB750—Camera Not Communicating
Causes of Camera Communication Issues
- • Distance to the Wi-Fi signal source may exceed the maximum range limit.
- • Physical materials may hamper the signal, such as heavy concrete or thick metal walls.
- • Electronic interference may be caused by devices that either emit a similar signal or utilize a significant amount of bandwidth, leaving too little bandwidth for the camera to communicate.
- • Wi-Fi changes, including changing service providers or replacing a router, will require reconnecting the camera with the new Wi-Fi name and password.
Troubleshooting Cameras
- • Address proximity issues by either moving the signal source/Wi-Fi router closer to the camera, moving the camera closer to the signal source/Wi-Fi router, or installing a new signal extender to bridge the gap.
- • For dense materials obstructing the signal, changes in camera placement can improve the connection, such as moving an external camera closer to a window or interior wall. A signal extender may also help with this.
- • If new electronics interfere with camera communication, this is usually apparent when the new electronic device recently changes. Adding a new television, for instance, between the camera and the signal source is a common cause. Adjustments in the placement of either the camera or the new electronic device can mitigate this issue.
- • Sometimes, it is prudent to perform a full reset on the camera in order to reconnect it to the Wi-Fi. See below for instructions to power cycle and reset the camera to factory default.
Camera Reset
To reset the camera to factory default:- Press and hold the doorbell button for at least 45-50 seconds until the LED starts blinking red and green.
- Wait for the device to reboot.
- If the camera was previously installed on the Brinks Home App, it will need to be deleted before it can be installed again.
